Frequently Asked Questions

Simply browse our store, add your favourite products to your cart, and follow the checkout prompts. If you have any trouble, don't hesitate to get in touch — we're happy to help.

We begin preparing orders as soon as possible, so please contact us right away if you need to make a change or cancellation. Email us at tonicandthyme.info@gmail.com and we'll do our best to accommodate your request before your order is dispatched.

We currently ship within New Zealand. If you're based overseas and would love to try our products, feel free to get in touch and we'll see what we can do.

Because every product is handmade in small batches, please allow a little extra time for your order to be prepared with care. Once dispatched, delivery typically takes 2–5 business days depending on your location. You'll receive a shipping confirmation with tracking details when your order is on its way.

Shipping costs are calculated at checkout based on your location and order size. We work hard to keep shipping as affordable as possible.

Yes! Every Tonic & Thyme product is handmade with care in small batches. This means fresher products, closer attention to quality, and a little extra love in every jar.

All of our products are made right here in Hawke's Bay, New Zealand. We're proud to be a small, local business.

Our Green Gardens collection is completely fragrance-free, making it a great choice for those with dry, sensitive or reactive skin. Some products in our other collections include carefully selected botanical extracts — please check the individual product pages for full details.

We have something for everyone! Our Green Gardens collection is specifically formulated with the skin barrier in mind and is well-suited to dry, sensitive and reactive skin. Our other collections feature high-performance actives and botanical ingredients suited to a range of skin types. Check each product page for more guidance, or feel free to reach out if you're unsure which products are right for you.

Store your Tonic & Thyme products in a cool, dry place away from direct sunlight and heat. Avoid introducing water into jars or bottles, as this can affect the product's shelf life.

Each product displays a Period After Opening (PAO) symbol — a little open jar icon with a number — indicating how many months the product is best used after opening. Proper storage will help maintain freshness and effectiveness.

Absolutely not. Tonic & Thyme products are never tested on animals.

This varies by product. Some of our formulations include ingredients of animal origin (such as beeswax or honey). Please check the individual product pages for ingredient information, or contact us if you have a specific question.

Yes, we always recommend patch testing any new skincare product, especially if you have sensitive or reactive skin. Apply a small amount to the inside of your wrist or elbow and wait 24 hours before using more widely. If any irritation occurs, discontinue use.

Generally, yes! Our products are designed to complement each other. If you're introducing several new products at once, we suggest adding them one at a time so you can see how your skin responds. If you have any questions about combining specific products, we're happy to help.

Full ingredient lists are included on every product page. If you have questions about a specific ingredient or have known allergies, please don't hesitate to contact us before purchasing.

We're so sorry if this happens! Please contact us within 7 days of receiving your order at tonicandthyme.info@gmail.com with a photo of the damage and your order details, and we'll make it right as quickly as possible.

For hygiene reasons, we're unable to accept returns on opened skincare products unless the item is faulty or damaged. If you're unhappy with your purchase for any reason, please reach out — we genuinely want you to love your Tonic & Thyme experience and will do our best to find a solution.

Tonic & Thyme was born from a deeply personal experience. After watching a loved one's skin change significantly during cancer treatment, our founder began studying cosmetic formulation and the science of the skin barrier — with a goal of creating skincare that is gentle, comforting and accessible to everyone, regardless of their circumstances.

We believe thoughtful skincare shouldn't come with a luxury price tag. Every product is handmade in small batches in Hawke's Bay using high-quality botanical ingredients, with a genuine focus on skin barrier health and affordability. We're not just a skincare brand — we're a small business with a big heart, and we hope that comes through in everything we make.