Shipping policy

Thank you for supporting Tonic & Thyme.

Every product is handmade and carefully packed in Hawke's Bay, New Zealand.

Processing Time

Orders are typically prepared and dispatched within 1–3 business days after your order has been placed. During busy periods, product launches or public holidays, processing may take a little longer. 

Sometimes products have been sold out before the webpage is updated - if this is the case, you will be notified and I'll get to formulating to have your product shipped as soon as possible (and extra 1-2 days)

You'll receive a shipping confirmation email once your order has been dispatched.

Delivery Times

Once your order has been shipped, estimated delivery times within New Zealand are:

Standard NZ Delivery: 2–4 business days

Rural Delivery: Please allow additional time.

Delivery estimates are provided by the courier and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

Order Tracking

Where available, tracking information will be emailed to you once your parcel has been dispatched.

Incorrect Address

Please ensure your shipping address is correct before completing your order. Tonic & Thyme cannot be responsible for delays or parcels delivered to an incorrect address supplied at checkout.

Lost or Delayed Parcels

If your parcel has not arrived within a reasonable timeframe, please contact us at tonicandthyme.info@gmail.com and we'll work with the courier to help locate your order.

Damaged Parcels

If your parcel arrives damaged, please contact us within 7 days of delivery and include photographs of the parcel and product so we can assist you as quickly as possible.

Questions?

If you have any questions about your order or shipping, please contact us at:

📧 tonicandthyme.info@gmail.com