Cancellation policy

Purchase Options Cancellation Policy

You can cancel or change a recurring Purchase Option at any time before your next order is processed.

To cancel, pause or update your subscription, please use the subscription management link in your customer account or email us at tonicandthyme.info@gmail.com with your full name and order details.

Please make any changes at least 3 business days before your next scheduled order date. If an order has already been processed, packed or dispatched, it cannot be cancelled and our usual returns policy will apply.

There are no cancellation fees. Any prepaid or already-processed orders are non-refundable except where required under New Zealand consumer law.

Tonic & Thyme may update, pause or discontinue Purchase Options where necessary. If this affects an existing recurring order, we will provide reasonable notice where possible.

For help with your Purchase Option,

Email tonicandthyme.info@gmail.com