Contact information

We'd love to hear from you.

Whether you have a question about a product, your order, ingredients, or simply need help choosing the right skincare, we're here to help.

Get in Touch

Tonic & Thyme

📍 Formulated & handmade in Hawke's Bay, New Zealand

📧 Email: hello@tonicandthyme.co.nz 

We aim to respond to all enquiries within 1–2 business days.

Customer Support

Please contact us if you have questions about:

Products and ingredients

Skincare recommendations

Existing orders

Shipping enquiries

Returns or damaged items

Wholesale or collaboration opportunities

Before You Contact Us

You may find the answer you're looking for on our:

Frequently Asked Questions (FAQ)

Shipping Policy

Returns & Refund Policy

Privacy Policy

A Note from Tonic & Thyme

Tonic & Thyme is a small, handmade skincare business, so every email is read and responded to personally. Thank you for your patience and for supporting a small New Zealand business.

We look forward to helping you 🌿